Agenda at a Glance

Breakout session dates and times are subject to change. For the most up-to-date Agenda, download the Avaya ENGAGE app

Time
All Times Eastern Standard Time
Activity

7:00 AM – 8:30 AM

Breakfast

8:30 AM - 10:00 AM

General Session

10:20 AM – 11:20 AM

Six Elements of Success for Migrating to Avaya OneCloud CCaaS
Paul Lang
Sr. Solutions Marketing Director, Avaya
Influencing Customer Experiences Through Workforce Optimization
Dave Hoekstra
Product Evangelist, Calabrio
Women in Technology Roundtable: Empowering Women of the Channel
Guest Speaker: Akilah Murrell, Sr Director Channel Marketing, Channel Maven
Executive Panel: Dennis Kozak and Susan Leveritt, Avaya
Panel: Kelly Minnick (Intelisys), Susan Elder (Jenne), Bana Qashu (Avant), Karie Atwood (Planet One), Marci Allen (Avaya)
Composable Automation is Critical to your Customer Experience
Brian Baumgart
Distinguished Engineer, Avaya
TASKE Technology Call Visualizer Along with Customer Experience
David Fogwill
Professional Services Manager, TASKE
Maximize Your Business Potential with Avaya OneCloud and Avaya Experience Builders
Steve Brock
Solutions Marketing Director, Avaya
Analytics as a Service: Leveraging BI and Operational Reporting in a Single Tool
Mike Tennery
CX Solutions Director, Avaya
Supercharge Your Current UCaaS and CCaaS Solutions
Laura Faughtenberry
Sr. Solutions Marketing Manager, Avaya
&
David Lallemande
Managing Director, Avaya OneCloud CPaaS
CPaaS at the Speed of Light
Kathy Sobus
ConvergeOne

11:30 AM – 12:30 PM

Lunch

11:30 AM – 3:30 PM

Solutions Expo

3:10 PM – 4:10 PM

Make the Move from UC to WSC for Your Hybrid Workforce
Mike Kuch
Senior Solutions Marketing Director, Avaya
The Next Chapter in the Digital Transformation of Your Contact Center: A Total Experience Story
Paul Lang
Solutions Marketing Senior Director
Everything you need to know about AI at Avaya
Mark Vogel
Sr. Solutions Marketing Manager, Avaya
&
Mo Al-Taraireh
Director Product Management, Avaya
Private Cloud
Paul Leatherman
CTO, Communication Resources Inc.
Avaya Devices and Use Cases with Avaya Cloud Office by RingCentral
Vandana Brar
Director Product Management – Devices, Avaya
Understanding Network Regions, Locations and Call Routing for SIP
Eric Wainz
Technical Director, NWN Carousel
The Art of Personalization
Tim Gogal
Sr. Director of CX Innovation, Avaya
Friendly Reminders! Improve Your Customer Experience & Your Business Effectiveness
Glen Taylor
Solutions Architect, Interactive Northwest, Inc.
My Organization has Standardized on Microsoft Teams – Now what?
J. Zucchetto
Director of Unified Communication & Collaboration, Cerium Networks
How to Create Advanced CM Vectors Using Variables
Larry Bankhead
Telecom Engineer 3, Providence Health & Services

4:30 PM – 5:30 PM


  • The Cloud-enabled Customer Journey
  • The Hybrid Cloud Customer Journey

6:30 PM – 10:00 PM

IAUG Closing Experience
Disney Boardwalk, Atlantic Dance Hall

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