Denver, CO

May 13-15, 2024

Join us at
Avaya ENGAGE

May 13-15, 2024

Colorado Convention Center, Downtown Denver

Avaya is leading the customer experience revolution. Join peers, partners, and guest speakers at Avaya ENGAGE 2024 to see how we’re helping organizations engage their customers and employees in ways that deliver the greatest value. Choose your journey for driving business momentum.

Register now
AVAYA_IAUG-LOGO-RED
Become a member
E letter
G letter

Five (really good) reasons to attend.

relation icon

1. Shaping Your CX Ecosystem as Part of the Journey.

Your path to innovation may be unique, but why go it alone? Walking alongside companies that have expertise beyond your own allows you to forge both a partnership and a way forward. At Avaya ENGAGE 2024, you’ll come in contact with many of our trusted partners who are developing cutting-edge capabilities in AI, cloud, and data to transform the customer experience.

leaders icon

2. Is a Better Employee Experience the Secret to Creating the Best CX?

Have you crafted a culture of excellence? Well, here’s why you should. Elevating the employee experience impacts customer engagement — one study says up to 71%. Here, we’ll explore how to use technology and innovation to not only equip your employees but truly empower them. Let’s put people first in all ways.

meet icon

3. How Data and Network Security is a Competitive Advantage.

Being hyper vigilant about data and network security is important to the customer experience, even if your customers don’t acknowledge it. But one crack and they will. Learn how to fortify your endpoints and networks against potential threats using encryption, authentication, and biometrics. Protect sensitive customer data and they’ll love you for it.

hands icon

4. Uncovering the Gaps in Your CX Fluency.

Together, let’s examine the distance between customer and employee expectations and what the experience looks like today. CX innovation means you can walk the walk and talk the talk, with ease. When you’re able to meet or exceed your customer’s expectations — delivering speed, convenience, and the right information — that power will help you grow your business.

ia icon

5. Is AI the Future of Everything?

It’s not human versus AI. It’s human and AI. A digital-first experience that utilizes artificial intelligence allows your people to be more engaged where and when they’re needed. See how to create a seamless CX going from automation and self-service to a very human interaction enhanced by that very AI. This is no longer the exception; it’s part of our everyday lives.



The agenda at a glance.

All of Avaya ENGAGE is a stage to take you on a customer experience journey. Start with our organized, in-person meetups where you’ll connect with other attendees about shared interests in Avaya solutions. Then, get ready for inspired general sessions and innovative breakouts — each a master class in real-world use cases and the art of the possible for new tech, AI, app integrations, migrating to cloud, security, and more.

Visit here for updates to the agenda, with sessions to be announced in February 2024.

Monday, May 13

MORNING: 9:00 AM - Noon

  • Registration Opens

AFTERNOON: 1:00 - 5:00 PM

  • Peer-to-peer Networking
  • Topic-based Meetups
  • Avaya Partner Forum
  • “Drinks Over Denver” Social Event
  • Public Sector Partner Forum

EVENING: 5:00 - 7:00 PM

  • Experience Hall Opening Reception

Tuesday, May 14

MORNING: 7:15 AM - Noon

  • Welcome Breakfast
  • General Session & Keynote
  • Breakout Sessions
  • Hands-on Lab

AFTERNOON: Noon - 5:00 PM

  • Women in Tech Luncheon
  • Experience Hall Open Hours
  • General Session & Keynote
  • Avaya Roadmap Sessions
  • Hands-on Lab

EVENING: 5:00 - 10:00 PM

  • Experience Hall Reception
  • Avaya Customer Appreciation Event

Wednesday, May 15

MORNING: 7:15 AM - Noon

  • Welcome Breakfast
  • General Session & Keynote
  • Breakout Sessions
  • Women in Tech Sessions
  • Hands-on Lab

AFTERNOON: Noon - 5:00 PM

  • Experience Hall Open Hours
  • Breakout Sessions
  • Hands-on Lab

EVENING: 6:30 - 9:30 PM

  • IAUG Closing Party

Note: All times are approximate, using local Mountain Time.

Our current sponsors.

cognigy
cri
etherfax
interactive northwest
nectar
training-pros
waterfield-tech
Become a member

Become a member.

The International Avaya Users Group (IAUG) provides a voice and resources for Avaya customers worldwide. Join tens of thousands of professionals who are passionate about innovation in communications and collaboration technology that delivers a better customer experience.